Information We Collect
Information You Provide
When you register for AgriNexus, we collect personal information such as your full name, email address, phone number, and farm details. If you subscribe to a paid plan, we also collect billing information processed securely through our payment provider, PayFast.
Information Collected Automatically
When you use AgriNexus, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on the platform. This helps us improve the product and detect security issues.
Farm & Agricultural Data
All farm data you enter — including crop records, livestock health logs, financial records, employee timesheets, scouting notes, and inventory — is stored securely and associated with your account. This data belongs to you.
How We Use Your Information
To Provide the Service
We use your information to operate, maintain, and improve AgriNexus. This includes account management, feature delivery, customer support, and sending important service communications.
To Personalise Your Experience
We use your farm data to power intelligent features such as AI yield forecasting, crop rotation recommendations, and custom alerts. This data is only used to enhance your personal experience.
For Analytics & Improvement
We use aggregated, anonymised data to understand how farmers use AgriNexus, identify areas for improvement, and develop new features. Individual user data is never sold to third parties.
Communications
We may send you emails about service updates, new features, and important account notifications. You can unsubscribe from marketing emails at any time while still receiving critical service messages.
Data Sharing & Disclosure
We Do Not Sell Your Data
AgriNexus does not sell, trade, or rent your personal information or farm data to third parties. Your data is yours, and we treat it with the highest level of care and confidentiality.
Service Providers
We work with a limited number of trusted third-party service providers (such as cloud hosting, payment processing, and email delivery) who are contractually bound to protect your data and only use it to perform services on our behalf.
Legal Requirements
We may disclose your information if required to do so by law, or in response to valid legal requests from public authorities, including to meet national security or law enforcement requirements.
Data Security
Technical Safeguards
All data transmitted between your device and AgriNexus is encrypted using TLS/SSL. Your data is stored in secure cloud infrastructure with encryption at rest, regular security audits, and automated backups.
Access Controls
Access to your farm data is strictly controlled. Role-based permissions ensure that only authorised team members can view or edit specific information. Our staff access to production data is strictly limited and logged.
Incident Response
In the unlikely event of a data breach, we will notify affected users within 72 hours of becoming aware of the incident, in accordance with applicable data protection laws.
Your Rights
Access & Portability
You have the right to access all personal data we hold about you at any time. You can export your farm data in standard formats directly from your AgriNexus account settings.
Correction & Deletion
You can update or correct your personal information at any time through your account settings. You may also request deletion of your account and all associated data by contacting us at support@agrinexus.co.za.
Objection & Restriction
You have the right to object to certain types of data processing and to request that we restrict how we use your data. Contact our support team to exercise these rights.
Contact Us
Privacy Enquiries
If you have any questions about this Privacy Policy, your personal data, or how we handle your information, please contact us at: privacy@agrinexus.co.za or write to us at AgriNexus (Pty) Ltd, Pretoria, South Africa. We will respond to all enquiries within 5 business days.